Dadfords Print Processing

Frequently Asked Questions
Frequently Asked Questions

Postage Questions

What are your delivery charges?

Delivery starts from only £1.79. At Dadfords, we try to offer a fair postage policy. If you just want a few small prints, then you shouldn't have to pay a large postage free. That's why small quantities of small prints have their own postage prices. For full details see our postage page here.

When will I receive my order?

We aim to dispatch all orders received before 1pm the same day. We use Royal Mail first class for all print orders, and various couriers for larger orders. The speed of your order depends on the content - you will be notified by email once your order has been dispatched.

What if I don’t get any confirmation emails?

If you don’t get any confirmation emails this would normally indicate that your order hasn’t uploaded correctly. However on the odd occasion our system can make a mistake, so please call us for confirmation if in doubt. If you are uploading outside of our normal working hours, your confirmation email may not arrive until we open.

Can I order Prints and have them sent direct to my customer?

Yes, this is fine. In the comments section at checkout, please put "exclude invoice" in shipment and then the person and delivery address of where you want the order to go. We will then dispatch your order without paperwork and in plain packing. Please note that if you want to do this, you should use the Dadfords payment server at checkout and NOT PayPal, as PayPal do not give the option to enter additional addresses.

What happens if my prints don’t arrive?

In the unlikely event that your prints don’t arrive, please contact us on 01604 947310 and we will do our best to help.

What if my prints are damaged in transit?

Generally all orders arrive perfect condition; we very rarely get any orders damaged. If however your prints do get damaged will re-print them free of charge. We do ask that where possible you take some photographs of any damaged packaging, to allow us to open a claim with either Royal Mail or our courier firm.

Image Related Questions

What file format should I upload?

Please use JPG or JPEG files. We cannot work with TIFF, RAW, PSD, AI, PDF, or any other files.

What Resolution should my image be?

As a general rule, a minimum of 300dpi is the standard as a jpeg, although our website will warn you if your images are of a low quality for your chosen size. The higher the resolution the better!

What colour profile should I use?

Please use the standard adobe sRGB profile.

Do I need a bleed area on my images?

Yes! As all our machines are edge to edge printing, you should allow a 2-3mm area around all edges that may be lost in production. If you are in doubt, please contact us.

What is the largest file size i can upload?

That depends on your browser, but generally around 10mb. The larger the size, the slower the upload, but generally we can work with any sized file.

Media & Machinery

What machines do you use?

We use state of the art Noritsu and Epson Printers. Because we care about the environment, all of our machinery has a low carbon footprint, and zero chemical waste.

What type of paper do you print on?

We only use professional photo papers. For prints upto and including 12" wide, we print onto Gloss or Lustre paper.For larger prints, 12" and over, we only print on a Lustre finish.

What weight are your papers?

Genarally all our papers are 260gsm. We dont print on anything lighter than 260gsm, although on occasion some enlargements may be heavier.

Do you have a CVP (backprint)?

Yes. All prints uner 10" wide have "DPP-©-Your-Image-Filename" printed on the rear. This suits our professional photographers very well.

Can you print my company name on the rear?

Yes, but only by prior arrangement with us, as we will need to set up specific print setting for you. However if you include your details within the filename, that will be pritned on the rear. For example, MyNameHere001.jpg would produce a backprint of "DPP-©-MyNaneHere001.jpg"

Data Protection

What data do you store?

We need to collect and store some data called cookies in order for the site to function propertley; please see our full policy here for more in depth informaiton about what we collect and why.